Self Storage Putney Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Putney provides storage and related services, including handling, loading, unloading and limited removal assistance within our service area. By making a booking, entering our premises or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer, you and your mean the person, company or organisation that enters into an agreement with Self Storage Putney for storage or related services.
We, us and our mean Self Storage Putney.
Unit means any storage unit, container, room, cage or space allocated to you by us for the purpose of storage.
Services means the provision of self storage facilities together with any ancillary services we agree to provide, including but not limited to handling, packing assistance, loading and unloading, and local removal-related support.
Agreement means the contract between you and us, comprising these Terms and Conditions and any written confirmation or service schedule we provide.
2. Scope of Services
We provide secure self storage units and related services for domestic and commercial customers. Storage is typically self-service, but we may, by separate agreement, provide handling or limited removal support, including transport of goods to or from our facility within our service coverage area. Any additional services will be subject to these Terms and Conditions and any specific terms notified at the time of booking.
Our services are not intended for high-risk goods, dangerous goods or waste disposal. You remain fully responsible for the contents you store and for complying with all applicable laws and regulations.
3. Booking Process
3.1 Bookings may be requested online or in person. A booking is an offer by you to use our services and is only accepted when we issue written confirmation or allocate a Unit and confirm the start date.
3.2 We may request proof of identity and address before confirming any booking or granting access to the facility. Failure to provide acceptable identification may result in refusal or cancellation of your booking.
3.3 You must provide accurate and complete information when booking, including your full name, contact details, invoicing details, and any special requirements. If you are booking on behalf of a company or other entity, you confirm that you are authorised to do so.
3.4 We reserve the right to decline any booking at our discretion, for example if we reasonably believe that your intended use is unlawful, unsafe or unsuitable, or if capacity is unavailable.
3.5 For services involving transport or handling of goods to or from our facility, you must provide clear access information and accurately describe the items to be moved, including approximate volume, weight and any fragile or bulky items. Additional charges may apply if the information you provide is incomplete or inaccurate.
4. Commencement and Duration
4.1 The Agreement begins on the start date specified in our booking confirmation or upon the date when you first place goods into a Unit, whichever occurs earlier.
4.2 Unless otherwise stated in writing, storage is provided on a rolling periodic basis, usually monthly, and continues until terminated by either party in accordance with these Terms and Conditions.
4.3 Any specific removal or transport services are provided on the dates agreed in the booking confirmation. Changes to those dates are subject to availability and may incur additional charges.
5. Payments and Charges
5.1 Storage fees are payable in advance for each billing period. We will advise you of the applicable rates before or at the time of booking. Ancillary services such as handling, packing, loading, unloading or local transport may be charged separately, either in advance or on completion, as notified to you.
5.2 You agree to pay all fees, charges and any applicable taxes by the due dates stated in our invoice or booking confirmation. We may require a deposit, particularly where removal or transport services are involved, or where longer-term storage is booked.
5.3 Payment methods will be advised by us and may include card payments, bank transfers or other methods we accept from time to time. You authorise us to process payments in accordance with the payment details you provide.
5.4 If you do not pay any amount on the due date, we may charge interest on the overdue sum at the statutory rate applicable to late payments in business-to-business or consumer contracts, as relevant, from the due date until actual payment. We may also charge reasonable administrative fees and costs associated with debt collection.
5.5 In the event of non-payment, we may, after giving reasonable notice where required by law, restrict your access to the Unit, refuse to release goods, and take further action allowed by law, which may include the sale or disposal of stored goods to recover unpaid sums.
5.6 All charges are subject to change. We will provide prior notice of any change in storage rates, typically not less than one full billing period in advance, unless a shorter period is permitted by law or required in exceptional circumstances.
6. Cancellations and Changes
6.1 You may cancel a storage booking before the agreed start date by giving us written notice. Any deposit or advance payment may be refunded or credited in accordance with our then-current cancellation policy, subject to any applicable statutory rights.
6.2 For removal or transport services, cancellations or date changes made less than a specified period before the scheduled date, usually 48 hours, may incur a late cancellation fee to reflect costs and loss of opportunity. Cancellation terms will be notified at the time of booking.
6.3 Once storage has commenced, you may terminate the Agreement by giving us written notice in accordance with the required notice period, usually not less than 14 days prior to the end of the billing period. If shorter notice is given, fees may still be charged up to the end of the current billing period.
6.4 We may terminate the Agreement or suspend services at any time if you fail to pay sums due, breach these Terms and Conditions, use the Unit or our services unlawfully or unsafely, or if continuing the Agreement would, in our reasonable opinion, pose a risk to people, property or the environment.
7. Access, Use of the Unit and Security
7.1 Access to your Unit is granted during our published opening hours or as otherwise agreed. We may occasionally restrict access temporarily for maintenance, safety or operational reasons, and will endeavour to keep any interruption to a minimum.
7.2 You are responsible for securing your Unit, including using a suitable lock. Unless otherwise agreed, you retain all keys or access codes, and we do not hold copies. You are responsible for ensuring that only authorised persons have access to your Unit.
7.3 You must keep the Unit clean, tidy and in good condition. You must not attach anything to walls or structure without our prior consent, or cause any damage to the Unit, common areas or equipment.
7.4 You must not use the Unit for habitation, business operations involving attendance by the public, or any activity other than storage and incidental handling of your goods. The use of naked flames, heaters, cookers, or any similar equipment is strictly prohibited.
7.5 We may enter your Unit in an emergency, where required by law, where we reasonably suspect a breach of these Terms and Conditions, where maintenance is urgently required, or where entry is necessary to prevent injury or damage. Where practicable, we will give advance notice, but this may not be possible in urgent situations.
8. Prohibited and Restricted Items
8.1 You must not store any of the following items in your Unit or permit them to be brought onto our premises:
Explosives, firearms, ammunition or weapons of any kind.
Flammable or combustible materials, gases, chemicals or hazardous substances, including fuel, solvents and paint, except for small quantities of domestic cleaning products stored safely.
Perishable goods, foodstuffs or living plants or animals.
Illegal goods, unlawfully obtained goods or items whose possession is restricted by law.
Waste, including household refuse, construction rubble, clinical waste, electronic waste or any material stored principally for disposal.
8.2 If we discover prohibited items, we may remove, isolate, dispose of or otherwise deal with them as we consider appropriate, acting in accordance with applicable law. You will be responsible for any costs or losses we incur as a result.
9. Waste Regulations and Environmental Compliance
9.1 Our facility is not a waste disposal site. You must not bring waste for the purpose of disposal, abandonment or long-term storage where the primary purpose is to discard materials.
9.2 All packaging materials, unwanted items and other waste produced when bringing goods to or from your Unit must be removed by you and disposed of in accordance with applicable waste legislation and local regulations. You must not leave waste in common areas, corridors, loading bays or external spaces.
9.3 If we are required to handle, remove or dispose of waste that you have left on the premises, we may charge you a reasonable fee to cover removal, transport and disposal costs, including any charges imposed by licensed waste contractors.
9.4 You must not store or dispose of any hazardous or controlled waste at our facility. Where we identify materials that constitute hazardous or regulated waste, we may notify the relevant authorities if appropriate and take any steps reasonably necessary to protect people and the environment.
10. Customer Responsibilities
10.1 You are solely responsible for:
Ensuring that items are properly packed, protected and suitable for storage.
Complying with all laws and regulations relating to the goods stored and your use of the Unit and our services.
Supervising any persons you bring onto the premises, including employees, contractors or family members.
10.2 If we provide handling, loading, unloading or limited removal support, you remain responsible for providing accurate instructions, ensuring safe access, and confirming that the premises at both ends are suitable for moving goods.
11. Liability and Insurance
11.1 You store goods in the Unit at your own risk. While we take reasonable steps to provide a secure and well-maintained facility, we do not guarantee that damage, loss or unauthorised access will never occur.
11.2 You are responsible for arranging adequate insurance cover for the full value of your goods while they are stored with us or being handled or transported under our services, unless we expressly agree in writing to provide or arrange specific cover.
11.3 To the fullest extent permitted by law, we shall not be liable for any loss, damage or destruction of goods arising from theft, fire, flood, vermin, damp, mould, changes in temperature, inherent vice in the goods, insufficient packing, or your failure to comply with these Terms and Conditions, except where such loss is caused by our negligence or breach of statutory duty.
11.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity, howsoever arising.
11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
11.6 If we are found liable for loss or damage to your goods, our total liability shall, unless otherwise required by law, be limited to the lower of the cost of repair, the current market value of the goods, or a monetary limit per Agreement, which may be set out in our service documentation or notified to you at the time of booking.
12. Indemnity
12.1 You agree to indemnify us against all claims, demands, losses, damages, costs and expenses incurred by us or any third party as a result of your breach of these Terms and Conditions, your unlawful or unsafe use of the Unit or our services, or the storage of prohibited or hazardous items.
13. Personal Data and Privacy
13.1 We will collect and process personal data about you for the purposes of administering your Agreement, managing our facility, preventing fraud and ensuring security, and for other lawful purposes set out in our privacy information made available to you.
13.2 We may operate CCTV and access control systems for security, safety and operational reasons. By entering our premises, you agree that your image and vehicle details may be recorded and retained in accordance with applicable data protection law.
14. Changes to Terms and Conditions
14.1 We may amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, industry practice or our business operations. Where the changes are significant and affect ongoing storage, we will provide reasonable notice, after which the amended terms will apply to your Agreement.
14.2 If you do not agree to any material change, you may terminate the Agreement on written notice, subject to removing your goods and paying all sums due up to the termination date.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or these Terms and Conditions, including any non-contractual disputes or claims.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another entity in connection with a business transfer or restructuring, provided that this does not materially affect your rights under the Agreement.
16.4 These Terms and Conditions, together with any written confirmation or service schedule issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.
