Self Storage Putney Terms and Conditions

These Terms and Conditions set out the basis on which Selfstorage Putney provides storage services to customers in the United Kingdom. By making a booking, placing items into storage, or using any related service, you agree to be bound by these terms. Please read them carefully before confirming a reservation, as they explain how the service works, what is permitted, how payments are handled, and when we may refuse or end storage. These terms are written for a general legal page and are intended to be clear, fair, and applicable to the day-to-day use of self storage facilities.

For the purpose of these terms, references to “we”, “us”, and “our” mean the storage provider, and “you” or “customer” means the person or business entering into the storage agreement. The term “storage unit” includes any room, locker, container, cage, bay, or similar space made available to you. Use of the service is subject to availability, acceptance of your booking, payment of the required charges, and compliance with all rules that apply to the stored goods and the premises.

A booking for Putney self storage may be made through the usual reservation process offered at the time of booking, subject to identity verification and acceptance of these terms. A reservation is not complete until the required information has been provided, payment or deposit has been received where applicable, and we have confirmed the booking. We may decline or cancel a reservation where we are unable to verify identity, where the requested storage size is unavailable, or where we reasonably believe the requested use would breach these terms or any law.

When making a booking, you must provide accurate and complete information, including your name, address, contact details, and any other details reasonably required to administer the contract. If you are booking on behalf of a company or other organisation, you confirm that you have authority to bind that entity to these terms. Any false, misleading, or incomplete information may result in refusal of service, suspension of access, or termination of the agreement without liability to us, except where required otherwise by law.

Storage begins on the date agreed in the booking confirmation or, if later, the date you first take possession of the unit. The agreement will continue for the minimum period stated at booking and thereafter on a rolling basis unless a fixed term has been agreed. We may require you to sign a separate rental agreement or inventory declaration before access is granted. The storage unit is provided for the sole purpose of storing permitted goods and must not be used for residence, business operations requiring public access, or any unlawful activity.

We reserve the right to change unit allocation before or during the agreement if necessary for operational reasons, provided that the alternative unit is of a reasonable comparable size and suitability. Any change in unit does not alter your obligations under these terms. Access may be subject to opening hours, security checks, and site rules. You must comply with any reasonable instructions issued by staff or displayed on notices within the facility. These instructions form part of the contract for storage at Putney.

Fees for self storage in Putney are calculated according to the unit size, agreed term, and any additional services requested. Unless otherwise stated, charges are payable in advance and must be paid by the due date shown on the invoice or direct debit schedule. If payment is late, we may charge interest and/or reasonable administrative fees to the extent permitted by law, and we may deny access to the unit until all overdue sums are paid. All amounts are inclusive or exclusive of VAT as stated at the time of booking.

Prices may be reviewed from time to time. Where a price change applies to a continuing agreement, we will provide reasonable notice before the revised rate takes effect. If you do not agree to a price change, you may end the agreement in line with the cancellation provisions below, provided that any sums already due are settled first. Payments made in respect of storage services are generally non-refundable except where these terms or consumer law require otherwise. Any discounts, promotions, or introductory rates are offered subject to the stated conditions and may be withdrawn when those conditions end.

If your payment method fails, is reversed, or is otherwise not honoured, you remain responsible for the outstanding balance. We may make reasonable attempts to contact you, but failure to pay may lead to suspension of access, sale or disposal action under the relevant statutory procedure where applicable, and recovery of debt through legal means. You agree to reimburse us for any reasonable costs incurred in collecting overdue amounts, including lawful recovery fees, court fees, and solicitor’s costs where recoverable.

Cancellations must be made in accordance with the notice period set out in the booking confirmation or, if no specific period is stated, by giving at least the minimum notice required under applicable consumer or commercial law. Notice should be given in writing, including by email if accepted for administration purposes. If you cancel before the start date, any refundable portion will be returned after deduction of legitimate costs already incurred, unless the booking was fully non-refundable and this was made clear at the point of sale.

If you end the agreement after storage has begun, charges continue until the end of the notice period and until all items are removed from the unit and the unit is left empty, clean, and secure. Any abandoned items remaining after termination may be treated in accordance with our rights under the contract and applicable legislation. We may also terminate the agreement immediately where you commit a serious breach, store prohibited items, fail to pay, or create a health, safety, or security risk. In such cases, we may require immediate removal of goods.

We are not liable for loss or damage to goods except where the law prevents exclusion of liability. In particular, we do not accept responsibility for damage caused by your own packing, latent defects in goods, insect infestation originating from your items, ordinary wear and tear, or events outside our reasonable control. You are responsible for insuring your goods for their full replacement value. Any valuation or inventory list you provide is for administrative purposes only and does not amount to a guarantee by us of value, condition, or suitability.

Our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited is not excluded. Subject to those mandatory rights, our total liability for direct loss arising from our breach of contract or negligence will be limited to the lesser of the actual loss suffered or the amount paid by you for the storage unit during the period in which the loss occurred. We will not be liable for indirect, incidental, or consequential losses, including loss of profit, business interruption, or loss of opportunity.

You must ensure that all goods are packed, labelled, and stored safely. Fragile items, valuables, antiques, documents, electronic equipment, and items sensitive to temperature or humidity require special care and appropriate insurance. We are not responsible for checking whether your chosen unit is suitable for any particular item. You must not exceed the weight loading, fire safety, or stacking limits that apply to the unit or the premises. You are also responsible for ensuring that your goods are lawful to store and do not cause nuisance, contamination, or damage to other customers’ property.

Strict waste regulations apply to the storage facility. You must not bring in, abandon, or leave behind hazardous waste, clinical waste, asbestos, oil, fuel, chemicals, batteries, gas cylinders, paint, solvents, or any substance regulated by environmental law unless specifically permitted in writing and lawfully handled. You must dispose of waste, packaging, and unwanted items using approved methods and in compliance with UK waste management rules. Any contamination, spillage, or illegal dumping attributable to your goods may be cleaned up by us at your expense, and we may notify the relevant authorities where required.

All goods stored must comply with applicable legislation, including laws relating to fire safety, environmental protection, goods transport, customs, sanctions, and the possession or storage of prohibited items. You must not store explosives, firearms, ammunition, flammable liquids, toxic substances, illegal drugs, stolen property, counterfeit goods, perishable food, living plants, animals, or any item that could endanger people or premises. If we reasonably suspect prohibited goods are present, we may inspect the unit, refuse access, remove items, or involve the emergency services or law enforcement as appropriate.

You are responsible for keeping the storage unit locked and secure with an approved padlock or other lock mechanism, and for ensuring that only authorised persons access the unit. You must not share access codes or keys except with individuals you trust and who are authorised by you. We may require identification before granting access to the unit, and we may refuse entry where we consider there is a security concern, a risk of fraud, or a breach of site rules. You must notify us promptly if you become aware of any unauthorised access, theft, fire, flood, or damage affecting the unit.

If your items are not removed by the end of the agreement, we may take steps allowed by law to store, sell, dispose of, or otherwise deal with the goods after giving any notice required by statute or contract. Any proceeds of sale may be applied first to outstanding sums, lawful costs, and expenses, with any balance handled in accordance with legal requirements. If the goods are of no value or are hazardous, we may dispose of them without sale where permitted. You remain liable for any shortfall after sale and for any costs associated with disposal, remediation, or enforcement.

We may amend these terms from time to time to reflect changes in law, operational needs, or service arrangements. The updated version will apply from the date stated, and continued use of the storage service after that date will mean you accept the revised terms, except where a change materially affects your rights in a way that requires further notice or consent under applicable law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are contracting as a business customer, you confirm that you are doing so in the course of business and that consumer protections may not apply. Each customer must comply with all obligations in this agreement, and where two or more persons are named as the customer, their responsibilities are joint and several. This means each person may be responsible for the full amount due under the agreement.

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. By using Putney self storage services, you confirm that you have read, understood, and agreed to these terms in full. These provisions are intended to create a fair and practical framework for storing goods safely, lawfully, and with clear accountability on both sides.